Refund policy

An administrator starts a refund from the order record. Toolzenio then asks Razorpay or Stripe to refund the stored payment reference. Clicking the refund button does not by itself complete the refund.

Access is removed after a successful provider refund. When the provider accepts the refund, the order is marked refunded and the entitlements created from that order are deleted. You will receive an email when email delivery is configured.

If the provider rejects the refund, the order stays paid and your access stays in place. A mismatch between the paid amount and the stored order is not treated as a completed refund.